At Dyzle temperature monitoring revolves around three pillars: Sensors, software (our online environment) and service. Service for us means that we are there for you and take care of things without you having to ask. We lay down our agreements in a maintenance contract or Technical Agreement (TA), with the goal of making sure together that everything meets your needs. In this article, we share our vision of service.
Service the way it should be: collaborate, solve and think ahead with Dyzle
From installation to calibration, discover Dyzle's comprehensive support.
What service does temperature monitoring require?
After installing the Dyzle temperature monitor, our support engineers will guide you through the configuration and settings. Thanks to their years of experience, you will receive advice on the optimal settings so that you can easily manage the system independently.
Betraden systems, such as our W Series, require little maintenance. Because these systems do not use batteries, firmware updates are performed remotely. However, we do recommend an annual check-up, including calibration of the sensors, to ensure optimal performance. Wireless solutions, such as the D Series, use lithium batteries. We recommend replacing these batteries periodically, even if they are not yet empty, thus avoiding unnecessary interruptions.
What does our support look like?
Our support consists of three teams that work closely together: the support team, the service team and the validation team. The support team is the first point of contact and is ready to answer questions quickly and efficiently. Much information can be found directly in our online knowledge base, but if you need more help, you can easily reach us by phone, email, chat or the contact form. Most questions are resolved remotely, so you can get back on track quickly.
When a problem cannot be solved remotely, our service team steps in. This team travels worldwide to perform installations, additions and fix any malfunctions on site. Dyzle’s service engineers are well-trained in technical and quality processes, with a keen awareness of the importance of acting quickly in temperature monitoring. They work closely with our product development team and support customers with audits and calibration or validation issues. Our validation engineers help our customers qualify rooms, objects and transport equipment as well as validate on-site temperature monitoring.
How do we secure our service?
If your organization has specific service needs, we document them in a maintenance contract, Service Level Agreement (SLA) or Technical Agreement (TA). These agreements are managed in our Field Service Software, which ensures that maintenance activities are scheduled in a timely manner. Our work planner coordinates the schedule and ensures that a service engineer performs the agreed-upon work on the agreed-upon date. This typically includes replacing batteries, updating firmware, calibrating sensors, checking alarms and updating configuration documentation.
All of our service processes are included in our ISO 9001:2015 certification. This ensures that we work to the highest quality standards, with regular internal and external audits. In addition, our service engineers have relevant certificates such as VOL-VCA, BHV and AWP training to ensure they work safely and efficiently.
What can you expect from Dyzle Service?
Dyzle Service combines expertise with a pragmatic approach. Our goal is always to provide solutions that improve your processes without unnecessary costs. Our focus is not on generating revenue from service activities, but on building a strong partnership. This makes us a reliable partner who thinks with you and proactively provides solutions.
Would you like to know more about our service and how we can support you? Feel free to contact us for no-obligation advice. We are ready to answer your questions and help you further.
